Free Shipping - Contiguous 48 States - Orders of $150 or more$150 order of product FREE Ground shipping unless otherwise noted
Orders containing $150 of product with no backorders are sent via UPS Ground within the contiguous 48 states (orders cannot be shipped UPS if we do not have a street address to ship to). Orders that are shipped to AK, HI, APO addresses with free shipping will be shipped book rate through the U.S. Postal Service. Orders with less than $150 of product or without a street address to ship to will be mailed through the U.S. economy Postal Service, unless you have specified otherwise when placing the order. All orders shipped to foreign addresses will be sent air mail (see table of shipping rates above).
Faster delivery options, including UPS 3-Day Select, 2-Day Air, and Next-Day Air, are available for an additional charge. Please order by phone or through the website if you need one of these faster delivery options so that we can give you the applicable shipping charges
Flat Rate ShippingPurchase an unlimited number of items for a flat rate of $7.50. Flat Rate packages ship via Best Way Ground - or in cases when shipping from the publisher, via USPS. This will mostly benefit those purchasing more than 4 items and not valid for purchases to Canada, AK, GU, PR, or APO/FPO.
We only charge ACTUAL shipping charges. We NEVER upcharge shipping fees.
Orders placed by 12:00PM EST that are in stock in one of our warehouses will usually ship the same day. Orders that ship from the publisher will ship within 1-4 days from the time of order.
If an item is not in stock or on order, you will be notified within 24 hours. We ship all items together. If some items are not avail due to being on order, you will have the choice to ship your products we have in stock and cancel the other item(s) not available and be refunded the amount of those items, or hold your order until they come in. If you choose to ship what is in stock now and also ship what is on order, you will be charged an additional shipping fee.
In most cases, we can provide an estimated arrival date of on order items in our warehouse. This is subject to change and is not guaranteed, as the publisher provides an estimated arrival date.
For orders that are shipped via UPS/FedEx Ground or International orders we can provide a tracking number upon request (unless shipped via the postal service to CA from the publisher). Media Mail shipments do not have a tracking number and also do not include a guaranteed delivery.
Shipping Options are as follows:UPS/FedEx Ground (3-7 days)
Shipping charges are $6.99 for the first item and $.56 for each additional item.
USPS Media Mail/Book Rate (7-14 days)
Shipping charges are $3.30 for the first item and $1.15 for each additional item. This is not a guaranteed method of shipping and we are not responsible for lost packages sent through the post office. A delivery confirmation can be provided upon request, which confirms delivery only.
Flat Rate Shipping
Flat rate shipping (Best Way Ground 3-7 days) is available for $7.50 for an unlimited amount of items. If shipping from the publisher, your order will go best way and may ship via USPS, depending on the publisher's shipping policies.
If you have a large order over 50 items, please call us so we can see if we can give you a deal on shipping! If everything is in stock, we can give you FREE shipping. If it has to be special ordered from the publisher, shipping charges will apply.
At this time we only ship to locations in the United States and Canada.
* NEW Canada Shipping Rates - since we have been shipping to Canada so much, we have been able to negotiate lower rates!
International Expedited (3-10 days) - First item is $11.95 and each addt'l item is $1.50. Recipient pays taxes and duty. Note: I have had many customers indicate that they did not have to pay extra charges, however, I have also recently heard from one customer in Calgary that she had to pay a COD charge on her package. :(
Specal Delivery Options
If you require next day or Saturday delivery, please contact us for rates.
Due to our low prices, If an item is out of stock and not on order, we will be unable to process your request for that particuliar item and you will be refunded the amount you paid for that item. We can special order items on an individual basis, but they may be subject to additional special order shipping fees. Please contact us for more information on special orders.
Due to publisher price changes and updates, our prices are subject to change without notice. If you place an order and the publisher's price has changed since our site was updated, you will be contacted prior to your order being processed. You may elect to have your order refunded, or you may pay the difference. This ONLY occurs if the publishers retail price has increased.
Hearts at Home Store considers customer service our highest priority. If, for any reason, you are not satisfied with your purchase, please contact us with the order number and details and we will instruct you on the appropriate steps necessary to take in order to return your item(s). Our basic policy is listed below:
- Product must be in salable/new condition.
- Product must be returned within 14 days of delivery.
- Product must be free of any additional price stickers.
- You must contact us pror to ALL returns.
- No return shipment carton may exceed 50# in weight.
- Any shipment not meeting all of the above requirements becomes the property of Hearts at Home, and may be disposed of or returned to the shipper freight collect, without credit being issued.
Your refund will be for the full amount of the merchandise, less any shipping charges. If you redeemed any Hearts at Home Reward Points that you accrued from the merchandise you are returning, the dollar amount of the store credit will be deducted from your return.
If you need to make a return that exceeds 14 days from the delivery date, please contact us to see if we will be able to accomodate you.